Policy
HerSupplyVault Policies
1. Shipping Policy
- Standard Shipping: We charge a flat rate of $5 for standard shipping, with an estimated delivery time of 10–15 business days.
- Fast Shipping: Fast shipping is available for $12, with an estimated delivery time of 5 business days.
- Processing Time: All orders are processed within 3–5 business days. During high-demand periods, processing times may vary.
- International Shipping: Currently, we [do not] offer international shipping. If available, additional fees and extended delivery times apply based on destination.
2. Return and Exchange Policy
- Returns: Due to the nature of bulk items, we have a limited return policy. Please inspect your order upon receipt and contact us within 24 hours if there are any defects or issues. Returns are eligible for store credit only, subject to our approval.
- Exchanges: Exchanges are available only in the case of defective items or incorrect orders. To initiate an exchange, contact us within 48 hours of delivery.
- Non-Returnable Items: All sale items, customized orders, and items opened from their original packaging are final sale and non-returnable.
3. Order Cancellations and Changes
- Order Cancellations: Orders can be canceled within 24 hours of purchase. After this timeframe, cancellations may not be possible.
- Order Modifications: We strive to accommodate modifications to your order if requested within X hours of purchase. Please contact us promptly.
4. Payment Policy
- Accepted Payments: We accept major credit cards, debit cards, and secure online payment methods.
- Sales Tax: Applicable sales tax will be added to your order as required by law.
5. Customer Responsibilities
- Accurate Information: Please ensure all shipping and contact information is accurate. We are not responsible for delays or losses due to incorrect information provided by the customer.
- Care of Products: Once items are delivered, they are the responsibility of the customer. Store and use products as recommended to maintain their quality.
6. Contact Information
For any questions, concerns, or assistance with your order, please contact us at [@hersupplyvaulthelp@gmail.com]. We're here to help!